All Microsoft Office programs after version 2000 have a feature called "Personalized Menus and Toolbars". They should have called it "Stupid Feature That Makes It Hard to Find Stuff in Menus and Toolbars."
Apparently, the idea was to make the menus dynamic by displaying
options/features/commands you use most frequently on a shortened version of each menu. To see the full menu you have to 1) notice the double chevrons on
the bottom of a menu 2) know what they do and 3) hover your mouse over them to expand the menu. As a trainer, I see many people get frustrated over this. Mostly, it's a training issue, but since most people dont get training - who would know?
If you prefer to disable this feature, follow these steps:
- Open any Office program (Outlook, Word)
- Go to the View menu > Toolbars > Customize
- On the Options tab, remove the check mark next to Always show full menus, and then click Close.
